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Hakan @ Remote Marketers's avatar

+most teams forget to prep their support team with launch FAQs BEFORE going live which kills the CX right when the excitement is highest.

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Emily Kramer's avatar

Yes, great point! That is something that was always on my launch checklist, and still needs to happen every time!

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Carol Grant's avatar

It felt like you were describing what my team and I are navigating - not every product deserves a launch. The one thing I have a different view on is identifying what you are positioning against before defining who it's for. I've found depending on the audience if for what you need to position against differs, particularly true if you have a large segmented base of customers.

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Emily Kramer's avatar

I don’t think it’s one specific order for establishing positioning, its often iterative between each step. Good call out though to make that more clear!

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